a smarter take on customer care

SmartCARE is our technology-driven customer care program designed to support, optimize and add value to AiRE IntelligentFiler. The SmartCARE program comes with three distinct service plans — basic, advanced and premium — each with its own SLA. 

Upgraded SmartCARE plans unlock
full range of cloud services

One year of the basic SmartCARE plan is included when purchasing an AiRE license, which provides traditional support during business hours. Upgrading to the advanced plan opens up a range of optional cloud services, including CoPILOT, designed to improve ROI and the user experience. With the premium plan, customers with business-critical workloads can ensure operational continuity with on-site spare part kits and 24/7 proactive support driven by AutoPILOT.


SmartCARE plans can be viewed, upgraded or extended with optional cloud services from our cloud operations center, Merlin, via

Higher value with less effort thanks
to intelligent wingmen

Customer Experience

drives and supports all services connected to AiRE IntelligentFiler, especially including SmartCARE’s AI-powered predictive support programs – CoPILOT and AutoPILOT.


continuously monitors the system and proactively provides suggestions for fixes and optimizations with a SmartCARE specialist ready to take the controls of AiRE IntelligentFiler when needed.


goes a step further and performs most required administration tasks automatically. At the same time, this trusty AI is still smart enough to know its limits and proactively flags issues that require human intervention.

Backed up by a specialist support team, these wingmen are designed to save customers valuable time and help them get the most value out of AiRE IntelligentFiler.

Seamless integration and proactive
protection for customer data

As the rate of digital transformation increases, so too does the need for seamless integration of workloads across applications and clouds.
Professional Services provides tailormade solutions and custom integrations for adapting our smart technology to business needs instead of the other way around.

With cyber threats becoming increasingly sophisticated, fast and dangerous, a traditional, reactive approach to cybersecurity may not be able to keep up well enough anymore. This calls for a more proactive approach, or cyber defense, to ensure data is protected 24/7.
We have dedicated DevOps and DevSecOps teams to help shore up cyber defenses with state-of-the-art technology so our customers can sleep easy.

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