Get to know Merlin

The cloud-based management and support designed
for the new era of data storage.

To align with the rapid transformation and agile business models of the new IT era, Merlin, our cloud operations center, is designed to help customers maximize ROI from AiRE with the power of the cloud.

 

Merlin is our vision of a modern cloud-based client portal designed from the ground up to meet the challenges of the new IT era. Merlin enables a collection of services ranging from account and license management, data-driven reporting and cost optimization to predictive and proactive support with centralized fleet management powered by CloudSight.

By logging into our cloud operations center at my.storvix.eu, customers have the power to control AiRE software features, manage SmartCARE plans and control their data across all their AiRE IntelligentFiler units from a single interface.

By logging into our cloud operations center at my.storvix.eu, customers have the power to control AiRE software features, manage SmartCARE plans and control their data across all their AiRE IntelligentFiler units from a single interface.

 

An appropriate SmartCARE plan is required to unlock the power of Merlin’s cloud services.

included for one year

Basic

 

One year of the basic SmartCARE plan is included when purchasing an AiRE license, which provides traditional support during business hours.

 

a range of services

Advanced

 

Upgrading to the advanced plan opens up a range of optional cloud services, including CoPILOT, designed to improve ROI and the user experience.

24 hours Service with

Premium

 

With the premium plan, customers with business-critical workloads can ensure operational continuity with on-site spare part kits and 24/7 proactive support driven by AutoPILOT.

Get full visibility on the behavior, health, and performance of your IntelligentFiler fleet from a single cloud-based application.

Monitor all the IntelligentFiler system parameters from any device.

Keep the view on yours IntelligentFiler fleet status using clear, easy-to-understand graphics.

CloudSight operates predictively by supervising the system and monitoring for problems.

Ease of use

Thanks to CloudSight application our support team and solution provider partners can prevent issues before they happen.
The interface has been designed to make the system simple and intuitive even for less technically versed users. No specialist training is required, and you can implement the system without changing your work processes or organizational structure.We believe it’s time to let you focus on more important things that tedious administrative tasks of your IT equipment. Thanks to CloudSight you can now keep the visibility of your storage and be sure that we will be there to assist you as an extension of your IT operations team.Our Customer Success managers work closely with the SmartCARE team to ensure that you can always receive the best assistance for your own infrastructure.
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AiRE – The heart of IntelligentFiler

Every form of intelligence has a heart and a brain.
The IntelligentFiler has AiRE and Merlin.

Let us redefine your data storage solution!