Category

SmartCARE

A smarter take on customer care with predictive support

By SmartCARE, STORViX

Do you already have an AiRE IntelligentFiler but aren’t sure you’re getting the maximum value out of it? We’ve recently updated our customer care program and are continuing to add powerful tools to help you do this.

To help you achieve the best ROI on your AiRE IntelligentFiler, we provide a smart balance of human specialist, AI-assisted and autonomous optimization and predictive support along with tailormade solutions, custom integrations and proactive cyberdefense. This is our customer care program, SmartCARE, where we use smart technology to care our very best for your customer experience.

Set your sights on higher value with predictive support from intelligent wingmen

Customer Experience drives and supports all services connected to AiRE IntelligentFiler, especially including SmartCARE’s AI-powered predictive support programs – CoPILOT and AutoPILOT.

CoPILOT continuously monitors the system and proactively provides suggestions for fixes and optimizations with a SmartCARE specialist ready to take the controls of your AiRE IntelligentFiler when needed.

AutoPILOT goes a step further and performs most required administration tasks automatically. At the same time, this trusty AI is still smart enough to know its limits and proactively flags issues that require human intervention.

Backed up by a specialist support team, these wingmen are designed to save you valuable time and help you get the most value out of AiRE IntelligentFiler.

Integrate your data seamlessly and protect it proactively

As the rate of digital transformation increases, so too does the need for seamless integration of workloads across applications and clouds. The Professional Services Team provides tailormade solutions and custom integrations so you can adapt our smart technology to your business needs instead of the other way around.

With cyber threats becoming increasingly sophisticated, fast and dangerous, a traditional, reactive approach to cybersecurity may not be able to keep up well enough anymore. This calls for a more proactive approach, or cyber defense, to ensure your data is protected 24/7. We have dedicated DevOps and DevSecOps teams to help you shore up your cyber defenses with state-of-the-art technology so you can sleep easy.

Pay as you grow with FlexiPAY

FlexiPAY is our optional pay-as-you-grow program that delivers cloud-like agility in cost planning. When combined with the future storage need insights generated in CloudSight, you can leverage FlexiPAY to optimize your storage costs and scale value more effectively.

Some organizations reap great benefits from moving to the cloud but miss certain on-premises features such as data control, backups with personalized schedules and 100% data consistency. Or you may be required to retain certain sensitive personal or other data on premises by law. FlexiPAY allows you to combine all the advantages of on-prem with the flexible pricing and scalability of the cloud.

Unlock our full range of cloud services with the right SmartCARE plan

One year of the basic SmartCARE plan is included when purchasing an AiRE license, which provides traditional support during business hours. Upgrading to the advanced plan opens up a range of optional cloud services, including CoPILOT, designed to improve ROI and the user experience. With the premium plan, you can ensure operational continuity for business-critical workloads with on-site spare part kits and 24/7 proactive support driven by AutoPILOT.

Do you have any questions about your SmartCARE plan? Don’t hesitate to contact us and we’ll help you choose the right plan for your needs and get the most out of all the services included.