When we talk with our customers and partners we always ensure they will catch the picture of why and how AiRE IntelligentFiler uses its software collection.
After many phone calls, presentations and meetings, one day, I heard this interesting expression “the anatomy of our product stack” which I believe perfectly synthesize what we want to transfer to our audience when it comes to present our product.
Welcome to AiRE IntelligentFiler 101. The anatomy of the product stack.
AiRE IntelligentFiler is a complete and integrated system where both hardware and software have been designed and engineered for a specific unique purpose. We can simply and generically refer to it by defining it as a computer data storage server or, as we friendly call it, a Filer.
For more clarity, here in the following a quick definition of the term Filer.
“A storage filer is a file server designed and programmed for high-volume data storage, backup, and archiving. Storage filers are also known as network attached storage (NAS) filers, storage file servers, or storage area network (SAN) filers.”
AiRE IntelligentFiler natively integrates the concurrent support for both types of storage (NAS and SAN) in a single unified system.
AiRE is almost like the heart for any IntelligentFiler and no matter the hardware configuration or the type of data service configured, it will present the same user experience across the entire product line. AiRE is been designed as two major subsystems, CORE, an enhanced UNIX kernel and OE, a next-generation runtime Operating Environment with a power-user oriented CLI and a modern sleek UI.
One of the peculiarities of AiRE IntelligentFiler is its cloud-connected nature. Among other operations, AiRE, is the entity responsible for establishing and maintaining the uplink communication with its brain, CloudSight.
CloudSight is a portion of our software stack running in the cloud and is responsible for collecting and processing behaviour data of each Filer’s dataset provisioned from AiRE. CloudSight has a collection of software engines performing different analysis with the aim to extract relevant information that helps the system improve specific configuration points.
CloudSight is one of the building blocks of Merlin, our Unified Operations Center software directly available on the Internet for all our customers and partners that we have friendly called MY STORViX web portal.
Last but not least comes SmartCARE, our chef’s secret sauce. SmartCARE is our innovative customer care program. SmartCARE software works jointly with CloudSight and AiRE IntelligentFiler to deliver a proactive Remote Assistance.
SmartCARE is always backed by a team of specialists that look after the operations and proactively provide assistance when needed as configuration specialists, problem solvers or even trusted copilot for the remote management operations.
Stay tuned for part 2 where we will deep dive into AiRE building blocks features.
All the best,