When we talk to our customers and partners, we always seek to help them grasp why and how AiRE IntelligentFiler uses its software collection.
After many phone calls, presentations and meetings, one day, we came across the expression “the anatomy of our product stack”. We think this gets across perfectly what we want to communicate when presenting our product.
Welcome to AiRE IntelligentFiler 101 – The anatomy of the product stack.
AiRE IntelligentFiler is a complete and integrated system where both hardware and software have been designed and engineered for a specific unique purpose. Simply and generically, we can define it as a computer data storage server or, as we call it more generally, a filer.
For more clarity, here is a brief definition of the term filer: “A storage filer is a file server designed and programmed for high-volume data storage, backup, and archiving. Storage filers are also known as network attached storage (NAS) filers, storage file servers, or storage area network (SAN) filers.”
AiRE IntelligentFiler natively integrates concurrent support for both types of storage (NAS and SAN) in a single unified system.
AiRE’s role is almost like the heart of any IntelligentFiler, and regardless of the hardware configuration or the type of data service configured, it will provide the same user experience across the entire product line. AiRE has been designed as two major subsystems:
- CORE, an enhanced UNIX kernel
- OE, a next-generation runtime operating environment with a power user-oriented CLI and a modern sleek UI.
One of the things that makes AiRE IntelligentFiler unique is that it is cloud-connected. Among other operations, AiRE is the entity responsible for establishing and maintaining the uplink communication with its brain, CloudSight.
CloudSight is a part of our software stack running in the cloud and is responsible for collecting and processing behaviour data of each filer’s dataset provisioned from AiRE. CloudSight has a collection of software engines performing various types of analysis aiming to extract relevant information that helps the system improve specific configuration points.
CloudSight is one of the building blocks of Merlin, our Unified Operations Center software, which is directly available online for all our customers and partners under the name MY STORViX web portal.
Last but not least is SmartCARE, our chef’s secret sauce. SmartCARE is our innovative customer care program. The SmartCARE software interacts with CloudSight and AiRE IntelligentFiler to deliver proactive remote assistance.
SmartCARE is always backed by a team of specialists that monitor operations and proactively provide assistance when needed as configuration specialists, problem solvers or even trusted co-pilots for remote management operations.
Stay tuned for part two where we will deep dive into AiRE building block features.
We hope you enjoyed learning more about our products and would love to receive any questions or suggestions you might have.